Refund policy

RETURN POLICIES

 

UNWANTED ITEM RETURN

 If you are not satisfied with an item that you have purchased, you may return the item within 7 days of delivery for a credit refund. There is a 30% restocking fee on all returned items. Once the item is received and assessed as being in good condition, we will invoke a refund minus the restocking fee. In addition, return freight charges must be covered by the customer. The cost of return shipping back to Unique Design Art will be deducted from your refund amount.

Use the return label enclosed in the original package when returning unwanted items.

 

WRONG ITEM RETURN

Returning wrong items (i.e., delivered item is different from the one you ordered): wrong items must be notified within 48 hours of delivery. There are no restocking and shipping fees on defective or wrong items that you wish to return, and you will receive full credit for defective or wrong items. Please return defective or wrong items within 3 days of your receipt of the product. We will not accept return for defective items without invoice. Any returns found to be non-defective are subject to a restocking fee of 30%.

Use the return label enclosed in the original package when returning defective or wrong items.

 

RETURN INSTRUCTIONS

The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit (minus the 30% restocking fee for unwanted items). "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.